Job Details

Customer Risk Analyst

Reading, Reading, United Kingdom, Permanent

Posted: 5 days ago


Who are we?
Thames Water is the UK\'s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing:
This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Leakage perspective. Consequently, it is a fundamental part of Operations at Thames Water.

You will ensure that all planned activities on the hydraulic system are carried out in a safe and responsible way. This is achieved by devising smart risk assessments which use data to drive best operating practices during repair, maintenance, and capital projects.

Parallel to the network risk assessment, the challenge of the Customer Risk Analyst is to propose ways of working that minimises water supply interruptions. This could involve the controlled operation of assets within the network itself, or the deployment of technologies to keep customers in supply.

We\'re looking for you to:
  • A growth mindset, with strong analytical, problem solving & negotiating skills.
  • Teamworking is at the core of this role, as is the ability to work under pressure to meet demanding targets.
  • Be educated at degree level in a suitable STEM discipline, or equivalent.
  • Have a working knowledge of hydraulic modelling, SCADA telemetry systems, GIS mapping systems, SAP & other corporate IT systems such as Microsoft Office 365 is preferred, but not mandatory.
  • Good communication and influencing skills are essential, due to the level of engagement with different stakeholders throughout the business.
What\'s in it for you!
Thames Water\'s vast hydraulic network delivers 2.7 billion litres of water per day to 10 million customers across London and the Thames Valley. This is an exciting opportunity to join a team at the heart of our Operations Control Centre, where you will develop the necessary skills to understand and mitigate all risks related to the Clean Water Distribution System.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you\'ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We\'re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

Job Details

Reading, Reading, United Kingdom