Job Details

Operations Risk Coordinator

London, Greater London, United Kingdom, £20,000 - £30,000 , Permanent

Posted: 19days ago


This role

The Service Development team is focused on enabling our operational colleagues in the rest of the Customer Services directorate to deliver well for our customers. We work in partnership to create the space for frontline colleagues to focus on the outcomes our customers need. As the Operations Risk Coordinator you will support this, and the wider Customer Services team to deliver fantastic services for our customers through strong risk management.

You will maintain and develop key documentation to manage risk, including risk registers, audit plans, action logs and business continuity and emergency plans across the Directorate. As part of this, you will support colleagues to contribute to and take ownership of risk management practice. For full details please view the job description on our careers page.

What you\'ll need to succeed

This will be a role that involves collaborating with a number of stakeholders so your ability to building positive and productive working will be key. You should be able to demonstrate you can juggle multiple projects, and competing priorities, meeting deadlines and negotiating timelines for work.

You will need experience in operational risk management, such as creation of risk registers and frameworks, or development and management of business continuity and emergency plans. This will include experience of working with and monitoring frameworks in a housing, financial services, care or aligned environment. Knowledge of relevant legislation and regulatory standards applying to social housing operations, financial services and/or adult social care delivery will be a distinct advantage.

About Us

Our organisation was built on a simple mission - to give people a safe, secure, and affordable home. That is as true today as it was in the 1950\'s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that \"everyone should have a home and the chance to live well\" To fulfil this vision, we work with partners to make our neighbourhoods - new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation - helping them to consistently provide reliable advice and support.

What you\'ll get in return

You\'ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

  • 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
  • Healthcare cashplan
  • Matched contribution pension scheme (up to 9%)
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes and season ticket loans
  • Life assurance scheme
  • Paid volunteer days
  • Plus lots of voluntary benefits including cash back and discounts from high street names

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.

Job Details

London, Greater London, United Kingdom
£20,000 - £30,000