Job Details

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Principal Portfolio Manager – Security & Risk

Staines-upon-Thames, Surrey, United Kingdom, £ £ - Annual Annual, Permanent


The Principal Portfolio Manager, Security and Risk is a key position within the Customer Outcomes organization, responsible for thought innovation, creative thinking around delivering leading practice assets and service offerings in order to support successful deployments of ServiceNow technology by Customer Outcomes, partner network and customers. ServiceNow Customer Workflows goes beyond traditional customer service solutions to serve customers by applying Service Management principles.

This requires a highly focused and structured individual with vision who can instigate and drive change for Customer Workflows.

What You Get To Do In This Role

* Responsible for the creation, deployment and maintenance of ServiceNow Security and Risk leading practices assets and service offerings including process documents, workshop materials, stories, use cases, etc.

* Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks

* Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets

* Liaise with the Product Line Business Unit to ensure leading practice collaboration and alignment, product roadmap input, and overall partnership is in place

* Understand future product release roadmap and its impact to field delivery approach and services offered Ability to assess the impact of an upcoming release to existing delivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs

* Enable delivery teams and Partner Managers on new and updated assets

* Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements

* Assist in strategic customer meetings providing deep subject matter expertise

Job Details

Not Specified
Staines-upon-Thames, Surrey, United Kingdom
£ £ - Annual Annual