Job Details

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Quality, Risk and Assurance Co-ordinatorr

Enfield, Middlesex, United Kingdom, £ £ 22000.00-25000.00 Annual Annual, Permanent


Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers.

We are proud of the services we provide and with ambitious plans to continue this rapid growth, we are looking for a Quality, Risk and Assurance Co-ordinator to join our team at our Service Delivery Centre based in Enfield. This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win.

The Quality, Risk and Assurance Team will ensure all risk is managed effectively, processes are consistently followed and high levels of compliance is achieved throughout the contract.This role will involve working and supporting the Quality Managers across the 3 Service Hubs. Your will be responsible for monitoring safeguarding referrals, background checks along with gas and electrical compliance. Ensuring consistent, accurate and up to date data will be a key part of this role to manage risk and evidence performance to the client.

Your duties will include -

  • Responsibility for monitoring safeguarding referrals ensuring these are progressed and actioned, as appropriate.
  • Monitor gas and electrical compliance, ensuring non-compliance is escalated swiftly.
  • Provide information and respond to queries in relation to quality, risk and assurance.
  • Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns
  • All records and IT data on systems is updated with accurate and up to date information. This will also need to meet contractual requirements.
  • Undertake adhoc projects and provide support and cover for colleagues and teams within Mears Housing Management
  • Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures

At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead.

What are we looking for?

We are looking for someone to have previous experience in an administration role, preferably within a compliance/quality admin based role. Ideally you will have worked within housing / property and have experience of working in a performance focused environment. The ideal candidate for this role will be able to demonstrate, enthusiasm, flexibility and the willingness to progress any ad-hoc tasks as required.

Key attributes:

  • Organised, reliable and adaptable
  • Customer Focus
  • A strong work ethic
  • Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team
  • Positive attitude and the ability to keep calm under pressure
  • Capacity to absorb new information quickly and accurately.
  • Self -motivated, self-disciplined and enthusiastic, tenacious with a strong eye for detail

As part of the recruitment process, we would need to carry out a successful DBS and BPSS Check.

If this sounds like you and want to be considered for you the role, then CLICK on apply and we look forward to hearing from you.

Job Details

Full Time
Enfield, Middlesex, United Kingdom
£ £ 22000.00-25000.00 Annual Annual