Job Details

Regional Risk Manager

London, Greater London, United Kingdom, Contract

Posted: 13hours ago


Vitality, Regional Risk Manager, Home Based, £Competitive + Bonus + Benefits, Maternity Cover

We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

It's what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As our Regional Risk Manager, you'll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Regional Risk Manager, you will provide oversight and risk management support to the Head of Intermediary Sales Quality to ensure first-line compliance activities are carried out in accordance with relevant legislation.

Your role as our Regional Risk Manager will involve:

- Ensuring consistent standards developed across Vitality Advisers (VA) by maintaining and developing the competence of individual Vitality Advisers by regularly observing client meetings/interactions and providing feedback

- Deputising for the HISQ where necessary to ensure consistent first line compliance presence

- Providing Risk Management support, coaching and monitoring all allocated Vitality Advisers to ensure consistency, compliance with regulatory framework and good customer outcomes

- Highlighting and reporting any performance issues to Regional Director

- Highlighting and reporting and quality/compliance issues to the HISQ

- Analysing KPI data (e.g., observed calls, complaints) to identify individual and/or group risks or sales training needs and ensuring key controls and action plans put in place and monitored

- Assisting in the training/coaching of new and existing Vitality Advisers to ensure they are competent

- Ensuring record keeping in line with the T&C scheme is accurate and appropriately maintained

- Assisting the Compliance Hub Team in the investigation of complaints

- Ensuring that Treating Customers Fairly (TCF) principles are embedded within the sales channel

- Assisting the HISQ with ad hoc monitoring and oversight of projects for other VitalityHealth & Life Sales channels

- Assisting the HISQ with reporting, trend and route cause analysis and assisting with projects to mitigate risk

What we are looking for in our ideal Regional Risk Manager:


- Proven experience in a sales environment

- First Line Compliance experience

- Supervisory/management experience


- Experience in the Financial Services industry

- A good understanding of legislative framework in which VitalityHealth operated

- Extensive knowledge of all aspects of Private Medical Insurance, Protection and of the legislation and regulation within which it operates

Closing Date: Wednesday 3rd March 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Regional Risk Manager, then please click 'apply' today

Job Details

London, Greater London, United Kingdom