Job Details

Risk and Compliance Consultant

Barrow-in-Furness, West Yorkshire, United Kingdom, £26,000 - £32,000 , Permanent

Posted: 23days ago


A new opportunity has arisen with our client as a Risk and Compliance Consultant based in the Bingley area.

The successful candidate will conduct oversight and governance activities to ensure all aspects of administration relating to the portfolio are maintained in line with the service level agreement.

As the Compliance and Quality Assurance Consultant you would be responsible for the completion and quality of oversight in the following specific areas;

• Mortgage Arrears and Litigation
• Mortgage Advice
• Contract Variation
• Business Information
• Policy, Procedures and Continuous Improvement

The Quality Assurance Consultant will seek to identify risk and improve standards within their area through monitoring, identification of risk, building relationships with the outsourcer and establishing a culture of continuous improvement within their specialist area.

Duties include:

• Attend monthly governance meetings with Outsourcer to discuss performance
• Review telephone calls and case handling to measure quality and ensure satisfactory customer outcomes and adherence with regulatory and legal requirements
• Process exceptions and other referrals e.g. complex issues from Servicer as per the SLA mandates and prepare for escalation to Management/ Committees for decision
• Assist in reviewing complaints and strive to ensure the customer grievance is promptly satisfied
• Produce and process MI and assist with a regime of continuous review
• Assess and collate MI information as required prior to Committee Reviews for decisions
• Assist the Manager with the control of reporting, productivity and processes to meet internal and external SLA's
• Take ownership of any queries that arise and ensure these are investigated
• Refer queries as appropriate
• Undertake any other duties as determined by the Reporting Line Manager

Personal Skills Required / Desired

• Over 2 years' experience working in similar quality assurance/compliance position
• Takes ownership of work and is accountable for the results in their specific business area
• Influences and changes policy/procedures to improve customer outcomes and reduce risk
• Self-motivated and driven to achieve results
• Driven to provide excellent customer outcomes
• Teamwork & Ability to work on own initiative
• Understands and able to identify risks
• Gathering/Research/Analytical & Accuracy skills
• Experience of mortgage oversight
• Provide Management Information documenting key risks to Landmark
• Experience working within Financial Services industry
• Track record of providing excellent customer service and/or identifying potential Conduct Risk
• Applies continuous improvement approach to all work undertaken
• Experience of working with mortgage process and policy
• Ability to manage stakeholders and communicate oversight findings
• Mortgage Oversight Experience
• Can develop oversight framework to understand key mortgage risks
• Present oversight findings to peers and 3rd parties
• Previous experience working with complex mortgage cases and identifying solutions

If you would like to join a forward thinking and dynamic organisation where you will be part of a supportive and successful team then this may be the role for you.

Please only apply if you have the relevant experience above as the role does require experience in the mortgage sector / risk and compliance sector

Job Details

Barrow-in-Furness, West Yorkshire, United Kingdom
£26,000 - £32,000