Job Details

Click here to become a registered jobseeker.

Risk and Governance Manager

London, United Kingdom, £ £ - Annual Annual, Permanent


An enticing opportunity has arisen for a Risk and Governance Manager aligned to the Quotemehappy.com (QMH) and General Accident (GA) business based in Aviva\'s Digital Garage in London.

QMH is a low-cost digital self-service insurer, distributing primarily through Price Comparison Websites (PCW). Our ambition is to be regarded as the Amazon of Insurance, delighting customers with 100% online digital self-service. We\'re looking for someone who sees the potential in this role, how QuoteMeHappy.com is different from other businesses.

This role will help ensure good customer outcomes and protect the business by providing dedication to risk and control challenge, mentorship and support.

What are the duties & responsibilities?

You will be responsible for managing, developing and maintaining the first line of defence risk & governance function within the QMH/GA Business.

This will be achieved through your domain knowledge, the development of effective and efficient risk management, embedding of controls, knowing what our customers want, intermediating on business dreams and what can be done.

  • Providing clear risk and governance guidance to business partners to support delivery of business priorities
  • Developing and maintaining robust governance frameworks (in line with UKD ORCM Risk framework) to ensure that a strong control environment exists with accountabilities clearly defined
  • Successful management of material CORR risks to the QMH business ensuring risk owners consider QMH business in risk control assessments
  • Regular maintenance and assessment of QMH specific risks and controls in iCare e.g. managing distributors, customer service, product management
  • Using and understanding of iCare risk management systems
  • Championing the best methodology for governance through continual process enhancement and improvement
  • Providing Governance and Risk Management in the 1st Line to maximise the likelihood of business goals being achieved and to reduce the probability of failure
  • Identifying risk and loss events - management, resolution and reporting
  • Working directly with the QMH senior leadership team on emerging regulatory change and owning the delivery of the requirements to the business
  • Facilitating embedding a risk aware culture and better risk ownership amongst product owners/process owners
  • Engaging with both internal and external business partners on all risk and governance matters \" covering UKD 1st line and 2nd line risk teams, internal audit, UKI risk teams, Legal, data governance, operations, complaints

What skills, qualifications & experiences are required?
  • Preferable qualification in Risk Management (certification, diploma etc.)
  • In depth knowledge of regulation within financial services sector covering FCA regulation, FCA handbook/ICOBS, ICO Data Protection
  • Data governance including GDPR regulation
  • Business skills around problem-solving and root cause analysis
  • Knowledge of Financial Services market and regulatory frameworks
  • Strong knowledge of the principles of Systems Thinking
  • Knowledge of the Personal Lines business area and related product suites
  • Advanced commercial planning and organisational skills
  • Problem solving and analytical skills to identify the root cause and resolve performance blockages
  • Positive attitude towards change and continuous improvement

What will you get for this role?
  • A salary of up to £70,000 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through œMy Aviva Extras plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

We care about the well-being of our employees

How you feel at home, work and all aspects of your life are important to us. Our programme \" ˜Be Healthy, ˜Be Mindful, ˜Be Secure and ˜Be Awesome supports your physical, mental, financial and social well-being.

Here are just a few highlights:
  • Youll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
  • We offer all UK employees subscriptions to Headspace for FREE
  • We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues

Additional Information and Equal Opportunity

One of Avivas core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are crafting an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ˜minimum criteria we mean that you should provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Daniel Hopchet in the Resourcing team on or .

Job Details

Mon, 29 Apr 2019 10:03:32 EST
Not Specified
London, United Kingdom
£ £ - Annual Annual