Job Details

Risk and Quality Auditor

Wakefield, Yorkshire, United Kingdom, Permanent

Posted: 21 hours ago


Our progressive and professional client is a holding company of various professional services with legal services at its core.

The group acquires local law firms and prides itself on maintaining their brand identity and local service provision post acquisition. The law firms practice under several trading styles.

The Company

This position is within our direct client. This company employs support staff delivering key support services to the wider Clients Group companies.

Purpose of role/role objectives

Ensures compliance with established internal control procedures by examining records, reports, operating practices and documentation.
Developing and implementing expected quality standards within the group and monitoring adherence to these to ensure that the group offers market leading customer service to its clients.

Key Tasks

Identify and assess areas of significant business risk.

Implement audit and business best practice in line with applicable internal process.

Undertake call and file auditing across the business, ensuring that corrective actions are delivered, and non-compliance issues are resolved on time.

Identify and reduce all business risks through effective implementation and monitoring of controls.

Performing the full audit cycle including risk management and compliance with all applicable regulations and internal procedures

Identifying individual and team skill gaps by utilising root cause trend analysis to report and make recommendations to Departmental Heads and Managers to implement individual improvement plans, put in place targeted training to facilitate a reduction of complains into the group

Conduct risk-based audits covering operational processes

Ensure complete, accurate and timely audit information is reported as required

Assessing how well risk management processes are working, how well the business is complying with rules and regulations and providing recommendations with relevant staff members to make improvements.

Travelling to different sites to meet relevant staff and obtain documents and information

Contribute to the ongoing improvement of compliance policies and processes.

Undertake training that is required in order to perform the duties of the role

Any other task reasonably expected.

Person specification

The successful candidate must be or have most (if not all) of the following

Similar experience within a law firm

An understanding of law firm operations and the compliance framework within which they operate.

The ability to work at a group level and working alongside a diverse collection of brands.

Strong leadership skills with the ability to command respect quickly but avoiding confrontation.

The ability to build strong working relationships with key individuals.

Strong communication and presentation skills

A positive, ambitious problem solver

A pragmatic problem solver

Reliable, committed, loyal and hardworking.

IT literate and capable

Excellent organisation skills and attention to detail

Additional notes or information

This role may require travel to various group offices as required to fulfil the responsibilities within the clients requirements.

The duties and responsibilities in this job description are not exhaustive and are subject to change in accordance with the needs of the group.

The successful candidate will be rewarded with a competitive salary dependent upon experience.

Please contact one of our recruitment team on (phone number removed) for an informal confidential conversation and to register your interest in this role

Job Details

Wakefield, Yorkshire, United Kingdom