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Risk Claims Specialist - 12 month FTC

Not Specified, United Kingdom, £ £ - Annual Annual, Permanent


Within Aviva's Risk Claims team, we are delighted to announce a contract opportunity to cover maternity leave (12 months), focused on income protection and specified illness claims. Within the role of Risk Claims Specialist, the post-holder will be accountable for the assessment and case management of such claims, conversing with and supporting customers and external stakeholders over the telephone and via email. Therefore, it is essential that applicants have prior working knowledge of managing a complex caseload of income protection and specified illness claims, as well as can demonstrate an empathetic nature and excellent communication skills.

The successful post-holder will be able to take advantage of Aviva's smart working arrangements; however, being able to visit our offices in Cherrywood, Dublin, for important meetings will be required.

Duties & Responsibilities

  • Responsible for assessing and reviewing a high volume of income protection and specified illness claims
  • Accountable for case management of these claims, working with clients as well as clinical providers to develop rehabilitation and recovery plans
  • Identifying cases that have the potential for claim recovery and then working with these clients, providing support as required in conjunction with our internal & external specialists
  • Requesting additional medical evidence to validate claims when required, leading cases to a suitable outcome (i.e. return to work, termination, continue to pay etc.)
  • Dealing with appeals on claim terminations, including referrals to FSPO
  • Participate in, and lead multi-functional project groups, to improve the quality and performance of risk claims, as well as our overall customer experience

Skills & Experience required
  • Income Protection and Specified Illness claims experience is a MUST
  • QFA and/or a Diploma in Life & Disability Claims (DLDC) is highly desirable
  • Excellent verbal and written communication skills
  • Well-organised and ability to run several tasks at the same time
  • Excellent influencing skills, matched with an empathetic nature and the ability to showcase emotional intelligence
  • Excellent interpersonal skills matched with the ability to build rapport with customers quickly
  • Available to start a new role by August and can commit to a 12-month contract

What will you get for this role?
  • A competitive salary depending on location, skills, experience and qualifications (pro-rata)
  • Generous defined contribution pension scheme (pro-rata)
  • Annual performance related bonus and pay review (pro-rata)
  • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata)
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Daisy in the Resourcing team on or send an email to .

Job Details

Not Specified
Not Specified, United Kingdom
£ £ - Annual Annual