Job Details

Risk, Controls & Governance Manager

Swindon, Swindon, United Kingdom, £50,000 - £55,000 , Permanent

Posted: 22 hours ago


About the role

We are excited to announce this new opportunity for a leader in our Customer, Risk and Controls area of the business, within Financial Customer Care (FCC) in Swindon.

A chance to make a real impact, responsibilities will include identification and management of operational and system risks. Assessing current, new, and emerging risks and agreeing with risk owners the acceptance or mitigation of risks and corresponding actions. You will be responsible for the monitoring & testing of the controls and oversee the assessment of customer outcomes from the front line.

Key areas of accountability will include:

The development and implementation of risk mitigation, control and quality assurance for our Finance Customer Care operations and systems. Supporting the compliance and embedding of any improvement roll outs
Delivery of key operational governance reporting, feeding up to executive level
To define, monitor and manage the quality assurance approach into collections operations and wider impacting teams
Working with the Head of Customer, Risk and Controls, you will be accountable for the identification of the risks within the department and the subsequent monitoring and testing of risk and control, assisted by a direct report
Support the embedding of a culture of risk and control management into collections operations, supporting the business to deploy change
To be successful in this role you may need the following skills and experience

Strong proven background in operational risk management
Proven success in a leadership role within a complex organisation environment
Proven experience in creating risk frameworks, culture and mechanisms
Excellent planning and problem-solving skills within a complex business environment
Benefit orientated with focus on customer outcomes, mitigation of credit losses, risk and reputational damage
Proven experience in working with or in large operational teams
Strong transformational leadership skills, with experience of managing, motivating and inspiring a high performing team
Influential communicator with the ability to build strong relationships with stakeholders across technical, operational and project teams
What's in it for you?

This is a great chance for you to use your knowledge and experience to identify opportunities to improve customer experience, team performance and operational efficiency. A chance to work autonomously across the department to mitigate risks and positively impact customer outcomes.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.

We're also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to find out more about working at Thames Water

About us:

Thames Water is the UK's largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That's why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We're passionate about providing world-class tap water, now and for the future.

We're also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We're reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We're using our voice to lobby for change and partnering with WaterAid to provide clean water to the world's poorest communities.

Together, we're building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy

Job Details

Swindon, Swindon, United Kingdom
£50,000 - £55,000