Job Details

Senior Manager Resilience & Payments Risk

London, Glasgow City, United Kingdom, Permanent

Posted: 21days ago


Business Unit: Risk Management
Salary: Competitive
Location: Glasgow or Newcastle are ideal but we\'re flexible
Contract Type: Permanent, full and part time hours.

In our quest to make things better, we never stop looking at how every bit of banking works. We sweat the small stuff, because we know it makes a big difference for our customers. But at the heart of this are our people - who we couldn\'t do without. Our bold and brilliant colleagues who bring their A game every single day. The question is - are you ready to bring yours?

It\'s never been more important for Virgin Money to be resilient and ensure we continue to run our critical processes, including payments, in line with stakeholder expectations. We have an exciting opportunity for a Senior Manager to lead the 2nd line Risk Oversight of Operational Resilience and Payment Risk.

You\'ll be responsible for providing expert advice on Virgin Money\'s approach to managing operational resilience and payments risk in line with UK regulatory and legal requirements, payment scheme rules and industry best practice. The role holder and team will provide oversight, challenge and guidance on systems and controls in place to manage resilience & payments risk across all Group entities and report on the performance of the control environment to appropriate management committees.

The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.

Day to Day you\'ll:
• Support business leaders in embedding a risk culture and risk management practices that are customer focused and help to deliver our vision for making you happier about money.
• Provide oversight, challenge and guidance on systems and controls in place to manage operational resilience & payments risk across all Group entities.
• Lead ongoing business engagement and partnership on operational resilience & payments risk topics, working closely with other Risk team members, business leadership team and 1st line control areas to ensure control frameworks are embedded and operating effectively.
• Build and maintain relationships with third parties, including suppliers, regulators and professional bodies.
• Be a respected authority on Operational Resilience & Payment Risk to influence and guide RLT, ELT and LT on strategies to achieve business objectives in line with risk appetite.
• Lead Risk\'s advice on risk for new initiatives and sponsor relevant Risk projects.
• Lead Risk oversight of business change on key projects as they relate to Operational Resilience or Payments Risk.
• Provide oversight and deliver SME assurance reviews and thematic deep dives, using the agreed methodology.
• Lead the maintenance and development of best practice risk management procedures to ensure effective risk oversight that meets regulatory requirements.
• Monitor the performance of the business and provide early warning of operational resilience & payment risk adverse risk trends and emerging risks.
• Produce consistent and accurate reports for senior leaders and the Executive.
• Support RLT in external reporting to Regulators.
• Overall responsibility for operational resilience and payment risk frameworks, processes, models and/or systems.
• Consult with the business to develop policy and risk appetite for recommendation to the Board.
• Interpret and oversee the implementation of the risk appetite of the Board into policies, processes, systems, models and limits.
• Recommend triggers and limits and oversee risk appetite reporting to the Board.

The role sits in the Risk area that also oversees Operational Risk, Technology & Cyber Risk, Change Risk and People Risk. The role works closely with other areas that own component parts of Operational Resilience Risk (people risk, 3rd party risk, technology risk) and with the business owners of frameworks.

There are a few essentials you need to bring:
• Relevant degree or professional qualification
• Significant experience in a resilience and payments risk discipline within Financial Services
• Understanding of Operational Resilience and Payment regulations
• Highly developed senior stakeholder management and communication expertise.
• Extensive Risk Management experience, covering different elements of the risk management framework
• Experience in producing reports for a variety of stakeholders, ensuring key messages are presented appropriately for the audience
• Broad knowledge of Risk Management disciplines and the three lines of defence model in place across the Group
• Comprehensive knowledge of the risk management framework in place across the Group and the elements that make it up
• Experience of successfully leading and inspiring teams

RED HOT Rewards
• A generous holiday package and the option to buy more!
• Private Medical Insurance - with the option to extend to family members.
• Pension! A market leading pension - we\'ll top up your contributions too.
• Flexible benefits - customise your rewards to work for you!

Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It\'s good for you, it\'s good for us and it\'s amazing for our customers. We know that great minds don\'t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We\'d love to hear from you so get in touch with our friendly team at or

Point to note…
At the minute, depending on which team you are joining, lots of us are working from home. This is something that may change over time, and if so, we will come together in one of our hub locations, giving you the chance to meet your new colleagues in person. We will of course, make sure you have the IT equipment to access our systems and to interact digitally with your new team and colleagues, but we thought it best to let you know this in advance, so you can make sure you are set up to work safely and productively. If you have any questions on this let us know!

Now the legal bit…
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years\' worth of satisfactory references.

Job Details

London, Glasgow City, United Kingdom